Terms of service

Terms of Service

Last Updated: October 1, 2026

Welcome to Loved & Loyal. These Terms of Service ("Terms") govern your use of our website and your purchase of products from Loved & Loyal.

By visiting our website, placing an order, or otherwise using our services, you agree to these Terms. Please read them carefully before using our website.

1. Our Store

Loved & Loyal operates an online store offering products for pets and the people who love them.

Our online store is hosted through Shopify, which provides the ecommerce platform that allows us to offer and sell our products and services to you.

2. Eligibility

By using our website or placing an order, you represent that you are legally able to enter into a binding agreement or that you have permission from a parent or legal guardian where required.

You may not use our website or products for any unlawful or unauthorized purpose.

3. Products and Product Information

We make every reasonable effort to display our products, colors, photographs, descriptions, measurements, and other information as accurately as possible.

However, colors and appearance may vary depending on your device or screen settings. Product packaging, materials, colors, dimensions, and other characteristics may also vary slightly from photographs or descriptions.

We reserve the right to modify or discontinue products at any time without notice.

Some products may be available only in limited quantities.

4. Pet Products and Responsible Use

You are responsible for selecting products that are appropriate for your pet's size, breed, age, behavior, and individual needs.

Pets should be appropriately supervised when using products that could be chewed, swallowed, damaged, or otherwise create a safety risk.

Inspect pet products regularly and discontinue use if a product becomes damaged or presents a potential hazard.

Product information provided by Loved & Loyal is for general informational purposes and is not veterinary or medical advice. If you have questions about whether a product is appropriate for your pet, consult a qualified veterinarian.

5. Orders

We reserve the right to accept, decline, limit, or cancel an order when reasonably necessary, including in cases involving:

Product availability
Pricing or product-description errors
Suspected fraud or unauthorized transactions
Shipping restrictions
Orders that appear intended for unauthorized resale
Technical or inventory errors

If we cancel an order after payment has been collected, we will issue a refund for the canceled portion of the order.

Receiving an order confirmation does not necessarily mean that an order has been accepted or shipped.

6. Pricing and Payment

Prices are displayed in U.S. dollars unless otherwise stated.

Prices may change without notice. The price charged for an item will generally be the price displayed when the order is submitted, subject to correction of obvious errors.

Applicable taxes, shipping charges, and other fees will be displayed during checkout when required.

You agree to provide current, complete, and accurate billing and payment information when making a purchase.