Returns & Refunds

At Loved & Loyal, we want you and your best friend to love what you ordered. If something isn't quite right, we're happy to help.

30-Day Returns

We accept eligible returns within 30 days of delivery.

To be eligible for a return, your item must be:

• Unused, unworn, and unwashed

• In the same condition in which you received it

• In its original packaging, with tags attached when applicable

• Accompanied by your order information or proof of purchase

Items that show signs of wear, use, washing, damage after delivery, or pet use may not be eligible for a return.

Non-Returnable Items

For health, safety, and practical reasons, certain items cannot be returned, including:

• Personalized or custom-made products

• Gift cards

• Final sale or clearance items marked as non-returnable

• Items that have been used, worn, washed, or damaged after delivery

• Products that cannot safely be resold for hygiene reasons once opened or used

Return Shipping

Unless your item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

Original shipping charges are non-refundable.

We recommend using a trackable shipping method when returning an item. Loved & Loyal is not responsible for return packages that are lost or damaged in transit.

Damaged, Defective, or Incorrect Orders

If we made a mistake or your order arrived damaged or defective, please contact us as soon as possible after delivery.

Include your order number and photos of the item and packaging so we can make it right. For approved claims, we'll cover the cost of the appropriate replacement or return.

Refunds

Once your return is received and inspected, we'll let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow several business days for your bank or card issuer to process and post the refund after it has been issued.

Exchanges

Need a different size, color, or style? Contact us and we'll do our best to help, subject to product availability.

How to Start a Return

Please contact Loved & Loyal Customer Care with your order number and the item you'd like to return.

Please do not send a return without contacting us first. Returns sent without authorization may experience delays or may not be accepted.

A Note From Us

Loved & Loyal was created for people who consider their pets part of the family. We want you to feel good about every order you place with us. If there's a problem, reach out. We'll always do our best to make things right.