Ordering
Where do your products come from?
We curate products from independent pet brands and trusted makers. Many items ship directly from the brand that makes or stocks them.
Will everything in my order arrive together?
Not always. Products fulfilled by different partners may arrive in separate packages, each with its own tracking information.
How do I choose the right size?
Use the sizing information on the product page and measure your dog before ordering. If your dog falls between sizes, email us before purchasing and we will help you choose.
Can I change or cancel an order?
Email us as quickly as possible. We will try to help, but once a fulfillment partner begins processing an order, changes or cancellations may no longer be possible.
Shipping and returns
How do I track my order?
Use the tracking link in your shipment email or visit your customer account to view recent orders.
What if my item arrives damaged or incorrect?
Contact us within seven days of delivery with your order number and clear photos of the item and packaging. We will make it right.
How do returns work?
Contact us before sending anything back. Eligible unused items can be requested for return within 30 days of delivery. See our Returns & Refunds page for details.
Still need help?
Email lovedandloyalpets@gmail.com. We are happy to help.