Shipping made simple.
Loved and Loyal works with a small group of independent pet brands and fulfillment partners. Because products may ship directly from different partners, items in the same order can occasionally arrive in separate packages.
Order processing
Once your order is confirmed, the fulfillment partner prepares it for shipment. Delivery estimates shown during checkout are the best guide for your specific order.
Tracking
As soon as tracking is available, Shopify will send it to the email address used at checkout. You can also review recent orders through your customer account.
Multiple shipments
If your order contains items from more than one maker, you may receive more than one tracking number. You are only charged once for the order total shown at checkout.
Questions or delays
If tracking has not updated for several business days or your package appears lost, email lovedandloyalpets@gmail.com with your order number.