Shipping Policy

Last Updated: October 1, 2026

At Loved & Loyal, we know you're excited to get your order to you and your best friend. Here's what you can expect when ordering from us.

Free Shipping on Orders Over $75

We offer FREE standard shipping on U.S. orders of $75 or more.

The $75 minimum is calculated after discounts and before applicable taxes. Unless otherwise stated, free shipping applies to eligible standard shipping destinations within the United States.

Orders under $75 will have applicable shipping charges calculated and displayed at checkout.

Order Processing

Orders typically require processing before shipment. Processing times may vary depending on the product, availability, order volume, and fulfillment location.

Some Loved & Loyal products are shipped directly by our trusted fulfillment partners. Because of this, items within the same order may occasionally arrive in separate packages or at different times.

You will not be charged additional shipping solely because we divide an order into multiple shipments.

Estimated Delivery

Estimated delivery dates or timeframes displayed at checkout are estimates and are not guaranteed unless expressly stated otherwise.

Delivery times may vary based on your location, carrier operations, weather, holidays, order volume, and other circumstances outside our reasonable control.

Once your order ships, tracking information will be provided when available.

Multiple Packages

We work with fulfillment partners to offer a wider selection of products without keeping every item under one roof.

As a result, an order containing multiple products may arrive in more than one package. Don't worry if everything doesn't show up at the same time. Check your shipping confirmation and tracking information for details about each shipment.

Shipping Addresses

Please double-check your shipping address before submitting your order.

Customers are responsible for providing a complete and accurate shipping address. Loved & Loyal cannot guarantee that an address can be changed after an order has entered processing or fulfillment.

If you notice an error in your shipping information, contact us as soon as possible and we'll do our best to help.

Lost, Delayed, or Missing Packages

If your tracking information shows that your package is still in transit but appears significantly delayed, please contact us and we'll help you determine the next steps.

If tracking shows a package as delivered but you cannot locate it, please:

• Check around your property and usual delivery locations

• Check with other members of your household or neighbors

• Allow a short period of time in case the carrier marked the package delivered before completing delivery

• Contact the shipping carrier when appropriate

If you still can't locate your order, contact Loved & Loyal and we'll do our best to help investigate.

Damaged Packages or Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Include your order number along with photos of the product and packaging when possible. We'll review the issue and work with you to make it right.

Please see our Return & Refund Policy for additional information.

Shipping Delays

While we work hard to get orders delivered as quickly as possible, occasional delays happen.

Loved & Loyal is not responsible for shipping delays caused by circumstances reasonably outside our control, including severe weather, carrier disruptions, natural disasters, holidays, incorrect shipping information, or other transportation delays.

We'll always do our best to help when there's an issue with your shipment.

International Shipping

International shipping availability, rates, and delivery estimates may vary by destination and will be displayed at checkout when available.

International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by their destination country. These charges are not included in the product price or shipping charge unless expressly stated at checkout.

Questions About Your Order?

If you have questions about shipping or an existing order, please contact Loved & Loyal Customer Care through the contact information provided on our website.

Please include your order number so we can help you as quickly as possible.

Loved & Loyal
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