We’d Love to Hear From You

Have a question about an order, need help choosing the right product, or just want to say hello? We’re here for you.

At Loved & Loyal, we believe taking care of our customers is just as important as finding great products for the pets they love. Whether you have a question before ordering or need a hand after your package arrives, send us a message and we’ll be happy to help.

Use the contact form below and include your order number if you’re reaching out about an existing order.

We’ll get back to you as soon as we can, typically within 1–2 business days.

Order Issues

If you're contacting us about a damaged, defective, or incorrect item, please include your order number and any helpful details in your message. If photos are needed, we'll let you know where to send them.

Returns

Looking to start a return? Send us a message with your order number and the item you'd like to return. Please review our Return & Refund Policy for eligibility and additional details.

Just Want to Say Hi?

We love hearing about the pets behind our orders, too. If you and your best friend are loving something from Loved & Loyal, we'd love to hear about it.

For them. Because they’re family.

Loved & Loyal
lovedandloyalpets.com